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Legal

Contact

Effective

One address reaches us for everything — questions about the collection, a problem with a purchase, a privacy request, or a copyright concern. A person reads it.

1.Email

support@deliverose.com

If you are writing about a specific transaction, including the transaction hash or the wallet address involved lets us find it on the blockchain straight away and usually saves a round of questions.

2.Postal address

DELIVEROSE LLC
415 Avenue C, Apt 1D
Brooklyn, NY 11218
United States

This is our registered business address and the right place for formal notices. For anything you would like answered quickly, email is considerably faster.

3.Instagram

Our official account is @deliverose.official. It is the only social channel Deliverose operates for this collection. Any other account using our name is not us, and we would be grateful to hear about it.

Instagram is a service run by a third party, and its own terms and privacy policy apply when you use it. For anything that needs an answer from us, email is the reliable route — we do not treat direct messages as a support channel.

4.What to write about where

  • A purchase on OpenSea. If the problem is with the marketplace or the transaction itself, OpenSea’s own support is the only place that can act on it. If the problem is with the collection — the artwork, the description, what was included — write to us. The Refunds and Cancellations page explains which is which.
  • Privacy. Ask us for a copy of what we hold about you, or to correct or delete it. See the Privacy Policy.
  • Copyright or trademark. Tell us what the material is and where it appears. See section 9 of the Terms of Service.
  • Preserved rose arrangements. The physical shop is separate, at deliverose.com, and has its own support.

5.Verifying the collection

If you want to check that a listing is the genuine Genesis Roses collection, compare the contract address. Ours on Base is:

0xD2d5a3c4696C6D5B5f299CA648Bc360990295A59

We will never contact you first asking for a private key, a seed phrase or a wallet signature, and we will never ask you to send a collectible or funds to “verify” anything. Anybody doing so is not us.