Refunds and Cancellations

1.Why this page is not simply “all sales are final”

It would be easy to write that every sale is final and leave it there. Two things make that the wrong answer.

The first is technical, and it cuts one way only. A confirmed blockchain transfer cannot be reversed by anybody — including us. That is how Base works, and no promise we made could change it. But an irreversible transfer of a token is not the same thing as an impossible refund of money. Where we were paid directly and something has gone wrong, a refund or another remedy can still be possible without the NFT being reversed.

The second is legal. Consumer protection laws in some places give people rights that a business cannot remove with a sentence in its terms. Where you have such a right, you keep it, whatever this page says.

2.Purchases on OpenSea

Genesis Roses collectibles held by Deliverose are currently offered on OpenSea. A purchase there is a transaction between you and the seller, executed by the marketplace’s smart contracts on the Base network. It delivers the NFT only, with no physical item.

Once that transaction is confirmed, Deliverose cannot reverse it, cancel it, or return the ETH you spent. We are not in the payment path — the funds move directly on-chain between wallets and to the marketplace for its fee — and we have no technical ability to unwind it.

If something went wrong with the marketplace itself — a listing that did not behave as shown, a failed transaction that still charged network fees, a dispute with a seller — OpenSea’s own support and dispute process is the right place to raise it, and the only place with any ability to act on that transaction. If the problem is with the collection itself — artwork or a description of ours that was wrong — write to us as well.

Network fees paid to the blockchain are never refundable by anybody, including for a transaction that fails. They are paid to the network for the attempt.

3.Before an OpenSea transaction is confirmed

Up to the moment a transaction is confirmed, what you can do is set by the marketplace and your wallet, not by us. Typically that means you can simply decline to sign, close the wallet prompt, or — if a transaction is pending — use whatever cancellation or replacement feature your wallet offers. Those options belong to those tools, and we cannot perform them for you.

The practical advice is the useful part: check the collection’s contract address, the token, the quantity, the price and the network before you confirm anything. The NFT Terms and Risk Disclosure lists our official contract address so you can verify you are buying the real collection.

4.Purchases made directly from DELIVEROSE

Direct checkout on nft.deliverose.com is not open yet. No payment is taken and no order is completed through this site today, so there is currently nothing bought here that could need a refund. This section and the next apply to direct purchases once DELIVEROSE makes direct checkout available, as described in section 5 of the Terms of Service.

Before the NFT is delivered

Until an NFT has been sent on the blockchain, nothing irreversible has happened to it. Depending on how far the order has gone:

• Before you pay, you can simply leave checkout or cancel it; the editions you had reserved return to the collection and nothing is charged.
• After you pay but before delivery, write to us straight away. Where the order can still be stopped, we will cancel it and refund the payment as described in section 6. Whether that is possible depends on the state of the payment and the order at the time you ask.

After the NFT is delivered

Once the NFT has been confirmed on the blockchain in the wallet you gave, the transfer itself cannot be reversed. That does not end the matter where something went wrong on our side: the problems in section 5 can still lead to a refund or another remedy, without the NFT having to come back.

Preserved rose arrangements bought from deliverose.com ↗ are a separate purchase from a separate shop, with its own terms and its own returns process.

5.Specific problems with a direct purchase

You were charged more than once

If the same order was charged twice, the duplicate payment is not ours to keep. Tell us the order number and we will refund the duplicate once we have matched it to the order.

Your payment was confirmed but the NFT has not arrived

Write to us with the order number and the wallet address you gave. We will check the order, the payment and the blockchain, and then either complete the delivery or, where we cannot, refund the payment. The Delivery and Fulfillment page explains how to check delivery yourself first.

We sent the wrong thing, or sent it to the wrong place

If we delivered the wrong token or the wrong quantity, or sent the NFT to an address other than the one you gave us, that is our error. We will put it right — by delivering what you ordered to the address you gave, by a refund, or by another remedy agreed with you. We cannot promise to recover a token we sent to the wrong place, because the blockchain does not allow us to; we can promise that you are not the one who bears the cost of our mistake.

What you received does not match its description

If the collectible, its artwork or its metadata is materially different from what was described when you bought it, tell us. We will look at it properly, correct what is within our control, and where a remedy is owed — including a refund — agree it with you.

A payment you did not authorise

If a payment to us was made without your permission, contact your card issuer or payment provider and write to us as well. We will work with the payment provider to deal with it under its rules and applicable law.

A wallet address you gave was wrong

We deliver to exactly the address given at checkout. If that address was mistyped, belongs to somebody else, or cannot hold an ERC-1155 token on Base, and the transfer has been confirmed, we cannot recover the NFT and we cannot promise a replacement or a refund. If you notice the mistake before delivery, write to us at once — while nothing has been sent, it can usually still be corrected.

6.How an approved refund is paid

Where we approve a refund for a direct purchase and our payment provider supports it, it is paid back through the original payment method you used, for the amount we received for the part of the order being refunded. We do not send refunds to a different card, account or crypto wallet on request, because that is exactly what somebody misusing a payment would ask for.

How long a refund takes to appear depends on the payment method and on the provider and bank involved, which we do not control. We will tell you when we have issued it.

7.Rights we cannot ask you to give up

Nothing on this page removes a right you have under consumer protection law that cannot be waived by agreement. If the law where you live gives you a right to cancel, to a refund, or to a remedy for a product that is not as described, you keep it, and this page is not an attempt to contract around it.

Where such a right applies to a digital collectible and we are the seller, write to us and we will deal with it under that law rather than under this page.

8.How to raise a problem

Write to support@deliverose.com. It helps if you can include what you bought, where you bought it, roughly when, your order number if you bought directly from us, and the transaction hash or wallet address if you have them — that is usually enough for us to find the transaction on the blockchain and understand what happened.

We read every message. If the answer is that we cannot undo something, you will hear that from us plainly rather than be left waiting for something that is not going to happen.